Refund Policy

At Apheria, we want you to be completely satisfied with your purchase. This Refund Policy explains the circumstances under which we provide refunds for our digital products and SaaS subscriptions ("Products").

1. 14-Day Money-Back Guarantee

For first‑time subscriptions to any of our Products, we offer a full refund within 14 days of the original purchase date, provided you have not substantially used the Product. "Substantial use" includes, but is not limited to, completing a significant portion of an exam preparation course, generating more than 50 AI responses, or downloading content that would normally be restricted after consumption.

2. How to Request a Refund

To request a refund, please contact our support team at support@apheriai.com within the 14‑day period and include the following information:

• The email address associated with your account.
• The Product name and the date of purchase.
• The reason for your refund request.

We will review your request and notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be processed back to your original payment method within 10 business days.

3. Exceptions and Non-Refundable Items

Refunds are generally not provided in the following cases:

• You cancel a subscription after the 14‑day money‑back period has ended.
• You request a refund for a recurring billing cycle after the subscription has renewed (you may cancel future renewals, but the current cycle is non‑refundable).
• You have materially used the Product (as defined in Section 1).
• You purchased a Product through a third‑party reseller (you must contact that reseller directly).

4. Partial Refunds and Pro‑rated Amounts

We do not offer partial refunds or pro‑rated refunds for unused portions of a subscription term. If you cancel a subscription, you will continue to have access to the Product until the end of your current billing period, and no further charges will be made.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at support@apheriai.com.